As the servicing (and sub-servicing) landscape becomes more complex from a regulatory and compliance standpoint, the need for a comprehensive understanding and flow of information between partners becomes more and more crucial. 24 Asset recognizes the necessity for the regular performance data, scorecards, and reporting to be accompanied by compliance and business viability documentation. 24 Asset is fully-committed to ensuring that all Clients maintain the utmost level of confidence in all of their solutions and services (both front-line and behind the scenes).
24 Asset believes that an effective and productive vendor-management model includes vendor oversight initiatives, audits, and quality control. 24 Asset also believes that the responsibility for these initiatives shouldn’t fall entirely to the servicer. As a trusted vendor/sub-servicer 24 Asset has created a Business Viability Manual which details key risk management procedures, statutory compliance, and financial stability.
24 Asset strongly believes that operational performance can be optimized for both the servicer and vendor by proactively providing this manual to each Client. Complete demonstration and documentation of business continuity, compliance/risk management, internal controls, policies and procedures, and financial stability are the primary goals of 24 Asset’s Business Viability Manual which is provided to each Client upon execution of a contract and updated on a bi-annual basis.
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