Contact Management

24 Asset offers a full-suite of fully-compliant contact management solutions wherein borrowers are engaged by an experienced team of collections and mortgage professionals.

24 Asset prides itself on: industry leading Quality Right Party Contact (RPC), one-touch resolution processes, high quality borrower engagement with every interaction, and respect and professionalism in all communications. Nationwide licensing eliminates the need to invest in licensing costs or deal with state compliance issues and Spanish speaking representatives and lettering translation reduces staffing and training costs. Automated messaging and predictive dialers are integrated into customized contact management campaigns for use by experienced, multilingual, and FDCPA certified staff for nationwide contact.

Contact Management Services include: proprietary servicing platform, FDCPA and teleservices compliance certification for all representatives, customized inbound and outbound call campaigns, state-of-the-art phone technology and fully integrated CRM system, integration into major servicing platforms, time synchronized proven outreach process through 4 pronged approach – calls, letters, skip and face-to-face visits, multi-lingual representatives, dedicated internal skip tracing team, live “warm” transfers, dedicated toll-free numbers available for assignment based on campaign/servicer requirements, monitoring, lettering, imaging, tracking, and reporting.

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